Chief Apology Officer

Джерело:
Seth's Blog

Дата публікації:
01/12/2021 11:24

Постійна адреса новини:
http://www.vsinovyny.com/8488002

Chief Apology Officer

01/12/2021 11:24 // Seth's Blog

Companies are discovering that hiring people to mollify critics and disappointed customers is cheaper (in the short run) than changing things, learning from the feedback or even wasting the time of people who do the ‘real work.’ The CAO doesn’t participate in tactical or strategic discussions, and probably can’t explain the dynamics that led to […]

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